mobile site creator

SERVICE REQUESTS

Track and manage change requests, defects, support requests and other request or issue types of project information.

Link Service Requests to requirements, test case failures and other information for full traceability and collaboration.

CHANGE REQUESTS & DEFECT REPORTS

A Service Request is a general type of project information that includes change requests, defects, research items, support requests and other types of requests.

Change requests are an important part of all projects, and by nature are often directly related to system requirements. Hence, being able to link them directly to one or more requirements, or other types of project information is essential for full traceability and collaboration.

When a test case is failed, being able to immediately create a linked defect is essential for efficient testing and defect resolution, which results in a defect type of Service Request.

This is where Projectricity excels.

Service Requests support the following:

  • Assignments

                 Assigned to
                 Reported by
                 Tester

  • General

                 Description
                 Work-around description
                 Root cause, diagnosis, resolution
                 Status
                 Category
                 Type
                  Priority
                  Customizable multi-value checkbox
                  Automated versioning

  • Product Release/Versions relationships
             Reported
             Targeted
             Delivered

COMMON TOOL FEATURES

Learn more about the common collaborative features most of the tools all share

CUSTOM REPORT VIEWS

The main screen in each tool is a powerful reporting interface allowing users to save custom views.

OBJECT LINKING

Link virtually any data item to any other for comprehensive project-wide traceability.

SUBSCRIPTIONS

Subscribed users are automatically notified when an object is updated.

CHANGE HISTORY

The "before" and "after" value of each changed data field is recorded and is reportable.

DISCUSSION HISTORY

Record dated comments on any data item to capture all the details.

SAMPLE SCREEN IMAGES